Employment
Job Title: TSR (Telephone Service Representative)
Job Location(s): Mankato, MN; St. Cloud, MN; Phoenix, AZ
Job Description:
FLS Connect Telephone Service Representatives (TSRs) make outbound fundraising calls to solicit contributions for political candidates and organizations. TSRs work in a performance driven, call center environment.
FLS Connect’s paid training program teaches TSRs essential communication skills, government and politics, and fundraising techniques. All TSRs receive ongoing coaching and mentoring to further assess and develop their skills.
Duties and Responsibilities:
Follow the provided/trained, client-approved messaging on every call.
Follow fundraising call structure on every call.
Use active listening to provide appropriate response to customers
Meet and maintain project goals.
Demonstrate exceptional customer service and quickly respond to customer concerns.
Accept all coaching and counseling with a positive attitude.
Responsible for appropriate behavior, language and actions.
Skills and Abilities:
Strong verbal communication skills.
Pleasant personality and good telephone presence.
Team player, pro-active, positive attitude at all times.
Ability to take direction, follow through and multi-task.
Ability to work under pressure and meet changing requirements in a fast paced environment.
Flexible work schedule which includes nights and weekends as required.
Education:
High School diploma and/or some college a plus.
Experience:
No experience necessary. Outbound call center experience a plus.
Hours:
Full-time: 30 hours per week including every second Saturday.
Part-time: minimum of 20 hours per week including every second Saturday.
Compensation:
Hourly pay varies by location
Up to $4 per hour bonus pay
Additional bonuses and incentives
Benefits include paid time-off, holiday pay and 401(k)
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